Terms and Conditions

Please read these terms of sale before placing your order.

Stock availability

We endeavour to carry a stock of all items at all times. Therefore orders are normally despatched within one working day of receiving your order. In the event of an out of stock situation, we will advise you of any delay, on special order items a 25% deposit will need to be paid at the time of order.

Payment Methods

Orders can be accepted via our website (through our secure server), or if you prefer you can place an order by telephone, by calling 01526 354505 and asking to speak to one of our sales team. We accept most major credit cards.

Delivery & Returns

Delivery costs are £5.95 for UK Mainland addresses, £8.95 for Highlands & Islands, £17.95 for Europe. International postage is available and is worked out on individual orders and is charged at cost, all deliveries require a signature upon receipt.

Next working day delivery is available for Mainland UK addresses at £8.95, orders must be received by 1pm for this service due to the time our courier collects from us.

Orders over £100 to mainland UK addresses automatically receive free delivery.

You should receive your goods normally within 2-3 days from time of order unless next day working option is selected as detailed above.

You may return your goods within 28 days, for a refund using the returns slip on the delivery note. The goods must be returned to us in perfect condition, unused and in the original packaging. Return postage is to be paid by you and we recommend you obtain proof of posting.

We reserve the right to not offer any refund or exchange of a product that has been used or damaged after delivery to you. This does not affect your statutory rights.

Faults

In the unlikely event of a fault becoming apparent on your purchase please contact us before returning it to us with a covering letter explaining the fault. Due to Health & Safety regulations we cannot accept boots/clothes unless they have been cleaned thoroughly.

VAT

VAT is only applicable to countries within the European Union. Our registration number is: 679 0068 09

Privacy Policy

We receive personal information through this website. You may, for example, be asked for personal information if you would like to place an order or receive information about our latest products and offers.

Where you provide personal information, we will only use it to deliver the services you have requested. We will not sell this information to any third party and we will not send you Spam, ever.

This privacy policy only covers the Derek Lee Gunsmiths Ltd website.

The Derek Lee Gunsmiths Ltd website does not automatically capture or store personal information, other than logging your IP address and session information such as how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which we use to evaluate how the site is used, and to improve the experience for you!

This policy does not cover links within this site to other websites.

Cookies

Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited during their stay.

Google Analytics

We use Google Analytics, a web analytics service provided by Google. Google Analytics uses 'cookies', which are text files places on your computer, to help analyse how visitors use derekleegunsmiths.com


Cookie Name What is it?
_utma Typical content: randomly generated number
Expires: 2 years
_utmb Typical content: randomly generated number
Expires: 30 minutes
_utmc Typical content: randomly generated number
Expires: When the user exits the browser
_utmz Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on Google Analytics cookies, including those not used by derekleegunsmiths.com visit cookies set by Google Analytics

eCommerce and Content Management System Cookies

Used by the software which displays our website content to remember that you have already provided information in order to complete an order or login to view your previous orders.

Cookie Name What is it
basket_id Typical content: Unique number assigned when you create a basket on the website which is used to add track which items you wish to purchase.
Expires: 10 Hours / Cleared after order completion
customerRef Typical content: Unique number assigned when you first create an account.
Expires: 10 Hours
orderRef Typical content: Unique number assigned when you go through to the checkout process, this is used to track your order.
Expires: 10 Hours / Cleared after order completion
countryRef Typical content: Number which is assigned to a country, enables the postage system to know which country a customer is from.
Expires: 10 Hours / Cleared after order completion
regionRef Typical content: Number which is assigned to a region, enables the postage system to know which area a customer is from.
Expires: 10 Hours / Cleared after order completion
promoCode Typical content: Will contain a list of successful and valid promotional codes entered by the user
Expires: 10 Hours / Cleared after order completion
postageType Typical content: Will contain a reference number for upgraded postage options.
Expires: 10 Hours / Cleared after order completion
accountLogin Typical content: 'true' if the user has logged in via the account system.
Expires: 10 Hours / Cleared after order completion

General

You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies will mean some sections of the site will not work properly.

For more information about cookies (including how to turn them off) please visit www.allaboutcookies.org

Contacting Us

If you wish to contact us for any reason, then please telephone us on +44 (0) 1526 354505, or write to us at the address detailed on the contact us page, or email us at: orders@derekleegunsmiths.com