01526 354505
Please read these terms of sale before placing your order.
We endeavour to carry a stock of all items at all times. Therefore orders are normally despatched within one working day of receiving your order. In the event of an out of stock situation, we will advise you of any delay, on special order items a 25% deposit will need to be paid at the time of order.
Orders can be accepted via our website (through our secure server), or if you prefer you can place an order by telephone, by calling 01526 354505 and asking to speak to one of our sales team. We accept most major credit cards.
Delivery costs are £5.95 for UK Mainland addresses, £8.95 for Highlands & Islands, £17.95 for Europe. International postage is available and is worked out on individual orders and is charged at cost, all deliveries require a signature upon receipt.
Next working day delivery is available for Mainland UK addresses at £8.95, orders must be received by 1pm for this service due to the time our courier collects from us.
Orders over £100 to mainland UK addresses automatically receive free delivery.
You should receive your goods normally within 2-3 days from time of order unless next day working option is selected as detailed above.
You may return your goods within 28 days, for a refund using the returns slip on the delivery note. The goods must be returned to us in perfect condition, unused and in the original packaging. Return postage is to be paid by you and we recommend you obtain proof of posting.
We reserve the right to not offer any refund or exchange of a product that has been used or damaged after delivery to you. This does not affect your statutory rights.
In the unlikely event of a fault becoming apparent on your purchase please contact us before returning it to us with a covering letter explaining the fault. Due to Health & Safety regulations we cannot accept boots/clothes unless they have been cleaned thoroughly.
VAT is only applicable to countries within the European Union. Our registration number is: 679 0068 09
We receive personal information through this website. You may, for example, be asked for personal information if you would like to place an order or receive information about our latest products and offers.
Where you provide personal information, we will only use it to deliver the services you have requested. We will not sell this information to any third party and we will not send you Spam, ever.
This privacy policy only covers the Derek Lee Gunsmiths Ltd website.
The Derek Lee Gunsmiths Ltd website does not automatically capture or store personal information, other than logging your IP address and session information such as how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which we use to evaluate how the site is used, and to improve the experience for you!
This policy does not cover links within this site to other websites.
Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited during their stay.
We use Google Analytics, a web analytics service provided by Google. Google Analytics uses 'cookies', which are text files places on your computer, to help analyse how visitors use derekleegunsmiths.com
| Cookie Name | What is it? |
|---|---|
| _utma | Typical content: randomly generated number Expires: 2 years |
| _utmb | Typical content: randomly generated number Expires: 30 minutes |
| _utmc | Typical content: randomly generated number Expires: When the user exits the browser |
| _utmz | Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search) Expires: 6 months |
For further details on Google Analytics cookies, including those not used by derekleegunsmiths.com visit cookies set by Google Analytics
Used by the software which displays our website content to remember that you have already provided information in order to complete an order or login to view your previous orders.
| Cookie Name | What is it |
|---|---|
| basket_id | Typical content: Unique number assigned when you create a basket on the website which is used to add track which items you wish to purchase. Expires: 10 Hours / Cleared after order completion |
| customerRef | Typical content: Unique number assigned when you first create an account. Expires: 10 Hours |
| orderRef | Typical content: Unique number assigned when you go through to the checkout process, this is used to track your order. Expires: 10 Hours / Cleared after order completion |
| countryRef | Typical content: Number which is assigned to a country, enables the postage system to know which country a customer is from. Expires: 10 Hours / Cleared after order completion |
| regionRef | Typical content: Number which is assigned to a region, enables the postage system to know which area a customer is from. Expires: 10 Hours / Cleared after order completion |
| promoCode | Typical content: Will contain a list of successful and valid promotional codes entered by the user Expires: 10 Hours / Cleared after order completion |
| postageType | Typical content: Will contain a reference number for upgraded postage options. Expires: 10 Hours / Cleared after order completion |
| accountLogin | Typical content: 'true' if the user has logged in via the account system. Expires: 10 Hours / Cleared after order completion |
You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies will mean some sections of the site will not work properly.
For more information about cookies (including how to turn them off) please visit www.allaboutcookies.org
If you wish to contact us for any reason, then please telephone us on +44 (0) 1526 354505, or write to us at the address detailed on the contact us page, or email us at: orders@derekleegunsmiths.com
Copyright © 2013 Derek Lee Gunsmiths & Syncro-IT
